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Service Interruption
USPS RECYCLED TRACKING NUMBER ISSUE & INFORMATION
We want to inform you about an issue affecting some USPS shipments where tracking numbers are being recycled, causing confusion with tracking updates. This situation is known as âlabel recyclingâ and typically occurs when the USPS prematurely reuses tracking numbers.
What You Need to Know
1. Tracking Information: Due to the recycling of tracking information by the USPS, some tracking numbers might show as already delivered or incorrect.
2. Parcel Delivery: Despite the misleading tracking information, rest assured that your parcels are still in transit and will be delivered to the correct address within 1-2 weeks.
3. Affected Tracking Numbers: If your tracking number is affected, it will not display correctly on the USPS tracking system. However, these numbers are still valid, and your parcels will reach the intended recipients.
For more detailed information about label recycling, please refer to the article: USPS Tracking Shows as Delivered Incorrectly.
Our Commitment
We are closely working with USPS to resolve this issue and minimize any inconvenience caused. If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for your understanding and continued support.
USPS International Mail Service Suspensions to the Central African Republic
The Postal Service has temporarily suspended international mail acceptance to the Central African Republic due to unavailability of transportation, effective on Feb. 16, 2024.
UPS, FedEx and USPS suspend some services as Hurricane Ian hits Florida
Parcel carriers suspended services and operations in parts of Florida as Hurricane Ian made landfall Wednesday and caused destruction in the southwest portion of the state.
As of Thursday morning, UPSâ website listed more than 800 Florida ZIP codes in which no pickups or deliveries would be made due to the storm.
FedEx is also adjusting its operations in response to Hurricane Ian. On Wednesday, the company listed 383 Florida cities in which its Ground segment has temporarily suspended service, including in Tampa, Orlando and Miami. FedEx Express paused service in 151 cities.
The U.S. Postal Service said in a notice Thursday that all retail and delivery operations have been suspended until further notice for facilities in the 328, 329, 342 and 347 three-digit ZIP code areas in Florida. âNo alternate sites are available,â it added.
USPS Temporary Service Disruption - Belarus
The Postal Service⢠has temporarily suspended international mail acceptance to Belarus due to service impacts related to the COVID-19 pandemic.
Service Alert due to Situation in Eastern China
USPS , UPS , DHL and FedEx have temporarily suspended imports into certain areas of eastern China (Shanghai, Jiangsu Province and Zhejiang Province) because of new Covid lockdowns affecting the area.
USPS - still accepting mail to these locations but likely is holding it at its international service centers in the US until shipments to East China can resume.
UPS - temporarily suspended imports into certain areas of eastern China (Shanghai, Jiangsu Province and Zhejiang Province).
DHL - temporarily suspended operations to and from East China to corresponding DHL service airport codes: SHA, HGH, PVG, and SZV.
FedEx - all inbound services into Shanghai, Jiangsu, Zhejiang, Anhui, and Jiangxi are temporarily suspended.
Service Alert due to Situation in Ukraine
USPS , UPS , DHL and FedEx have temporarily suspended operations in Ukraine, Russia and Belarus until further notice.
Locations in Ukraine have been temporarily closed and inbound and outbound services to Ukraine have been temporarily suspended.
Continue to check this Service Interruption page for updates.
FedEx service in Los Angeles may be impacted due to Super Bowl LVI Sunday
Super Bowl will be held this Sunday at SoFi Arena in Los Angeles, and FedEx Express will be responsible for the trophy delivery service. Due to government security measures for trophy transportation, from February 5th - 13th, some services may be affected in the following areas.
FedEx Express - Los Angeles, CA metro area â 90014, 90015, 90017, 90045, 90250, 90301, 90302, 90303, 90304, 90305
FedEx Ground - Los Angeles, CA metro area â 90301, 90302, 90303, 90304, 90305
Weather Alert â Winter Storm Landon May Cause Shipment Delays
Due to freezing rain in the Memphis area and snow in the Indianapolis area.
Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 3, 2022.
FedEx - FedEx Express experienced substantial disruptions at the Memphis and Indianapolis hubs.
UPS - UPS services across the Midwest, and parts of the South and Northeast, have been impacted by severe weather. While all UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible.
DHL Express - A major winter storm causing heavy snow and ice, freezing temperatures and hazardous conditions may impact our operations in the central U.S. Â As a result, DHL delivery service may be delayed.
Stamps.com Maintenance
Stamps.com service will be undergoing maintenance on 09/18/2021, from 10 PM - 1 AM Pacific Time. During these periods, some users may experience brief periods of intermittent service interruption.
Service Delay may be Caused by Tropical Storm Ida
Since Ida continues to cause hazardous conditions across the U.S. Unavoidable service delays should be expected due to local road conditions in impacted areas.
Download additional details on cities, states and ZIP Codes affected. (FedEx, UPS)
USPS Service Suspension to Australia
Until further notice, USPS has suspended First Class Package International Service to Australia and all shipments via this service will be returned to sender. Learn More
Stamps.com Upcoming Scheduled Maintenance Notice
Stamps.com services, including the Steamps.com API, will be undergoing maintenance on 23 July 2021 from 7pm to 2pm, 24 July 2021 7pm - 10pm Pacific Time. During these maintenance periods, some users may experience brief periods of intermittent service interruption.
FedEx Service Interruptions Scheduled for July 2021
Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will be unable to process certain transactions during the time periods.
Carriers Surcharges
Good News: No UPS Peak Surcharges for ShipSaving Users
We are thrilled to inform you that in the upcoming peak season, all ShipSaving users will be exempt from the UPS peak season surcharges.
Your trust and support for ShipSaving are immensely appreciated, and we look forward to continuing to serve you in the future!
DHL Express Fuel Surcharge Index Update
The index for determining the DHL Express Fuel Surcharge will change effective March 1, 2023. Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices.
Please visit DHL Express Fuel Surcharge page for more details.
DHL Express New Pickup Fee, effective April 25, 2022
We're reaching out to advise you that on Monday, April 25, 2022, DHL Express will begin charging a new fee of $4.4 for courier Pickup service per shipment.
DHL cited high volumes and tight capacity stemming from the pandemic to issue this new fee. Learn More
DHL Express Emergency Situation Surcharge Adjustment
As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective Feb 14th, 2022.
DHL is making adjustments for specific origin/destination combinations.
2022 USPS Postage Rate Increase
The U.S. Postal Service has announced new postage rates to be implemented on Sunday, January 9, 2022. Read the proposed 2022 USPS postage rate increase for customers buying postage online for DOMESTIC services.
FedEx: Holiday 2021 Peak Season Surcharge
As the logistics carrier prepares for another hectic peak season, FedEx released surcharges and fees for the upcoming holiday season. See how this affect your business.
USPS to Implement Second Postage Rate Increase in 2021
USPS has proposed a second 2021 postage rate increase for mailing services (letters, postcards) to be implemented on Sunday, August 29, 2021 subject to approval by PRC.
Adjusted Charge of USPS Shipments to Zone 8 US Territories
USPS no longer provides cubic rate for packages shipped to Zone 8 US territories. If you shipped packages to Zone 8 using USPS cubic rate between June 1st to June 27th 2021, an adjusted charge may apply. Check affected location ZIP codes.
FedEx Announces MORE Surcharges Starting in June
FedEx will increase three peak surcharges on Express and Ground shipments beginning June 21. The new surcharges tables can be found here.
New Surcharge Rule for FedEx and UPS
UPS and FedEx now charge an additional $16 on packages with length plus girth exceeding 105 inches. To check if your packages apply, use the formula below for calculation:
âthe length of a package + 2 * (height + width) > 105 inches
Carriers Restriction
Important Notice: UPS Ground Saver Drop-off Reminder
Starting August 1st, when using the UPS Ground Saver service, please ensure that your package is dropped off at a UPS store. Packages delivered to USPS locations may be destroyed. Please take note!
Read more details here: USPS Ground Advantage
New Customs Regulation: South Korea B2C E-commerce Import Shipments
Effective from Oct 1, 2023, all B2C e-commerce de-minimis shipments destined for South Korea must provide a Personal Customs Clearance Code (PCCC).
All information, such as name, contact details, and PCCC, must be provided by shippers in advance, to facilitate customs clearance upon the arrival of shipments in South Korea. Shipments with missing information may face potential customs clearance holds or delivery delays.
USPS Ground Advantage⢠Starting July 2023
USPS Ground Advantage will combine USPS Retail GroundÂŽ, First-Class PackageÂŽ, and Parcel Select GroundÂŽ services (as well as returns options such as First-Class Package ReturnÂŽ service and Ground Returns) into a single, streamlined ground shipping service.
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USPS Ground Advantage Will Feature1. $100 insurance included for both retail and commercial customers, USPS Ground Advantage outbound and return parcels.
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2. Package forwarding and return to sender endorsements will be included for the USPS Ground Advantage product offering.
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3. Free package pickup on the carrierâs route.
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Read more details here: USPS Ground Advantage
USPS New Customs Requirements for Packages to European Union
If you're shipping packages to countries that follow European Union (EU) customs rules, there are new customs regulations you'll need to follow. If you don't provide more-detailed content descriptions on your customs forms, your packages may be returned or refused.
Starting March 1, 2023:
1. New customs rules apply to all outbound international packages going to European countries that follow EU customs regulations. This includes small personal gifts, ecommerce orders, and military and diplomatic mail (APO/DPO/FPO).
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2. Every item in your package must be listed on the customs declaration form.
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3. For each item's description: You can't just name a general category; your description must be specific. For example, you can't just say "electronics"; you have to be specific about the type of electronics, like "computer," "mobile phone," or "television."
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Read more details here: European Union (EU) Customs Rules
Discontinuation of Priority Mail Regional Rate Boxes A and B
Effective January 22, 2023 (and subject to approval by the Postal Regulatory Commission), Priority Mail Regional Rate Boxes A and B will be discontinued, and the current pricing will no longer be applicable. Customers with Priority Mail Regional Rate Boxes A and B in their inventory can still use them to ship, but they will be treated as weight and rate packages.
The United States Postal Service introduced the Priority Mail Regional Rate Boxes A and B in 2011. They were created to combine the speed and convenience of Priority Mail and Priority Mail International shipping with zone pricing to potentially reduce commercial customersâ shipping costs.
The recommended alternative is Priority Mail Cubic. Priority Mail Cubic is a sub-service of Priority Mail in which the commercial customer ships using their own packaging and the pricing is based on the outer dimensions of the package rather than weight. This option offers similar cost savings as Priority Mail Regional Rate boxes. Priority Mail Cubic packages must measure 0.5 cubic feet or less, weigh 20 pounds or less, and the longest dimension may not exceed 18 inches. Priority Mail Cubic has zone pricing with five price tiers up to 0.5 cubic feet.
DHL Express Terms and Conditions - Liability Updated
DHL's liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of
(i) the current market or declared value, or
(ii) 22 Special Drawing Rights per kilogram (approximately $US 30.00 per kilogram). Such limits shall also apply to all other forms of transportation.
Under this international treaty, maximum carrier liability is 22 Special Drawing Rights (âSDRâ) per kilogram of lost/damaged items. An SDR is an artificial currency unit maintained by the International Monetary fund for use in certain international transactions such as cargo claims.
In effect, the formula used is (Weight in kilograms X SDR value X 22). DHLâs liability is governed and limited by this formula.
This final rule can be reviewed  here.
USPS: Special Handling-Fragile Discontinued
Effective June 1, 2022, the Postal Service is amending the Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMMÂŽ) in various sections to discontinue the Special HandlingâFragile extra service.
This final rule can be reviewed  here.
New Mailing Standards for the Separation of Hazardous Materials
The Postal Service has issued an interim final rule that will become effective upon publication in the Federal Register on June 6, 2022, with new requirements for the separation of hazardous materials (HAZMAT).
In addition, the interim final rule restricts the mail class that may be utilized when shipping pre-owned, damaged or defective electronic devices containing or packaged with lithium batteries (such as cell phones, tablets, laptops, cameras, power tools, etc.) to USPS Retail Ground, Parcel Select, Parcel Return Service or Ground Return Service, and requires new marking requirements for these mailings.
These immediate changes are necessary to address a rise in incidents involving lithium batteries and other HAZMAT.
Although these requirements are effective June 6, 2022, the interim final rule provides a 30-day period for public comment, and a further final rule will be published that considers any comments. Â
This interim final rule can be reviewed  here.
Removal of DHL Temporary Piece Weight Restriction
We are pleased to inform you that the temporary weight limit restriction will be lifted as of June 8th. From this date, DHL will enable the pickup of pieces above 30 kg (66 lbs), and the standard weight restrictions will resume.
DHL Temporary Weight Restriction
Effective Friday, May 28th, 2021 , DHL shipments will be subject to a temporary weight limit restriction of 66lbs (30kg) per piece. Please note that this restriction only applies to the actual scale weight to one single piece that originated from or destined to the USA.
Shipping Schedule
DHL Announce Holiday Network Cut off Dates
Please see attached for Holiday Network cut off dates. Note, these dates could change due to the fluid COVID-19 situation so check DCT and MyDHL+ as needed.
Last Posting dates_All Destinations_Sep2021
Last Posting dates_All Origins_Sep2021
See the latest ShipSaving feature releases, improvements.
Features
Introducing ShipSaving's New Feature - Notify Customer
We are happy to announce the launch of our new feature - Notify a customer that you have shipped an order from your Shopify store. This real-time notifications let your customers know the latest status of their orders!đ¸
1. Go to ShipSaving Stores
â2. Go to Shopify store, click Edit -> Notify Customer
Introducing the ShipSaving Shipping Calculator
Looking for a quick estimate costs of your shipment but donât have time to wait?
Look no further than the ShipSaving Shipping Calculator: a great tool to get instant discounted rates for USPSÂŽ and DHL ExpressÂŽ.
Just enter your package details (dimensions, weight, , and s zip codes) Â to find the corresponding discounted rates. Then, to print the labels, sign up for a free ShipSaving account.
Introducing ShipSaving's New Order Template
We are happy to announce the updates of our Order Template. In the new template, you will find some convenient sections to help you fulfill your orders more easily - Custom Print, Insurance Provide & Amount, Signature, etc.
From today, the old version of the template will be voided. Please go to your ShipSaving portal, and download the new template to eliminate any order import interruptions:
1. Go to ShipSaving Orders -> Awaiting
â2. On the top menu bar, click More -> Export -> Template
Introducing ShipSaving's New API
We're happy to announce the launch of our new API V1.1, which provides more comprehensive interfaces to ShipSaving data, including: Create Orders, Check Label Pricing List, and Directly Buy Labels.
If youâre already integrated with ShipSaving API V1.0, don't worry! We'll continue to offer support through the end of 2022.
We've updated the "Partially Fulfilled Orders" feature
We are happy to announce to our Shopify and BigCommerce sellers that, recently, we've updated the "Partially Fulfilled Orders" feature in ShipSaving!
All the partially fulfilled orders will show on the ShipSaving Orders -> Awaiting page with a note on it.
* To avoid duplicate shipments, please be sure to check if such orders have already been shipped on other platforms. Learn more.
Announcing the New Etsy API
We're happy to announce the launch of the new Etsy Open API v3. Since you are a Etsy seller on ShipSaving, please take a moment to reconnect your store and enjoy the more comprehensive access to your Etsy orders. Â
âWhat's Going to Happen to the API Iâm Using Now?Â
Please delete your current store connection and reauthorize by checking out this integration guide on 01/26, Wednesday. Otherwise, you may not able to sync orders, and the current version will no longer be supported.
Say Hello to Our Newly Redesigned "Add Shipment" Page
Since we last saw you, we've make some big changes to ShipSaving.Add Shipment page has a brand new look and name "Create a Shipment" so you can easily send your next package.
The new site has been crafted to be easier to navigate, Â and more user-friendly! Explore Now
ACH Payment Method is Back at ShipSaving!
The most popular payment method is now back. Enjoy $0 transaction fee at ShipSaving.
Follow our payment methods guide to set up your ACH account and start printing labels today!
*ACH payments take up to 2-5 businesses days to receive confirmation if the transaction proceeds successfully or not. Because of this, ACH payments might take up to 7 business days to be finalized in your ShipSaving Wallet. Please be mindful that repeated payments in a short period of time might cause failure.
Manage Different Levels of User Access for Different Stores
You asked, and we listened. The ShipSaving team is always striving to the accommodate your needs. Â Login to explore new features about shipments, users, payment, and more...
Filing a Claim is Simple Than Ever
ShipSaving customers can now file most claims via ShipSaving Claim Form. We'll help walk you through the process from start to finish.
A New Day, a New Way to Pay
Upon popular request, we are updating our payment methods to make things easier by adding Alipay.
Partnership
New Integrations: Connect you Weee! store to ShipSaving
Weâre thrilled to announce our new partnership with Weee!
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By integrating with Weee!, merchants can begin to accept shipping orders, and fulfill orders seamlessly. Purchase a label for an order, retrieve rates, create shipping labels, and track shipments, all at ShipSaving. Check the integration guide.
New Integrations: Connect OnTrac to ShipSaving
We are excited to announce that ShipSaving successful integrates with OnTrac!
ShipSaving allows you to connect your OnTrac account, compare rates, print labels and simplify your shipping process with one click. Check the Carriers Partner page.
New Integrations: Connect Wayfair to ShipSaving
We are excited to announce that ShipSaving successful integrates with Wayfair! Check the integration guide.
New Integrations: Connect ShipSaving to Shoplazza
We are excited to announce that ShipSaving successful integrates with Shoplazza!
If you're looking to build and expand your online eCommerce store internationally, you can now simply integrate with Shoplazza in ShipSaving now. Check the integration guide.
New Integrations: Connect ShipSaving to Newegg and Reverb
We are excited to announce that ShipSaving successful integrates with Newegg and Reverb now!
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ShipSaving powers shipping success of all sizes and seamlessly sync your shipping. Check the integration guide.
New Integrations: Connect you WooCommerce store to ShipSaving
ShipSaving now integrates with  WooCommerce to help you streamline your multichannel order fulfillment process. Check the integration guide.
We Become a Certified Partner of UPS ReadyÂŽ
Now, weâre happy to announce that ShipSaving is a UPS Ready⢠Program Partner. You can connect your own UPSÂŽ rates while enjoying seamless connectivity within ShipSaving. Read the guide here .
Events
Come and See Us at White Label World Expo!
We are thrilled to announce that we will be setting up booth at The White Label World Expo taking place on May 25th & 26th at the Las Vegas Convention Center.Â
This is your invitation to register for your Free Ticket to the event ahead of time and gain access to all technology, innovations, and insights in online selling and product branding from ShipSaving that will take your business to the next level!Â
Be sure to check us out at Booth #3025
April Limited Offer - Sign up and get a $5 shipping coupon
A GIFT JUST FOR YOU
Are you new here? Then make sure you take advantage of ShipSaving's new user #offer for a free $5 shipping #coupon! All you need to do isďź
â Follow our Facebook page.
⥠Tag 3 people in the comment area.
⢠Get a coupon code from ShipSaving, then use it when signing up to redeem your $5!
The limited offer ends 4/30. Be quick! It's first-come, first-served.
If you're still hesitating, try our shipping calculator first. Get the cheapest USPS & DHL shipping rates. ShipSaving is free to start with no contract.
Asian American Expo 2022 - ShipSaving Recap
Thank you for making our favorite moment from Asian American EXPO possible, and for being part of this incredible event!
Maintenance
System Upgrade Notice
We are writing to inform you of an upcoming system upgrade scheduled to occur this Sunday (07/09) at 12am - 12pm PST. The purpose of this upgrade is to accommodate the new USPS services - USPS Ground Advantage⢠launching on July 9th, 2023.
System Maintenance Notice
Please be informed that ShipSavingâs system will be temporarily unavailable for approximately 11 hours on tonight Friday Feb. 19th from 9pm PST till 8am the next morning. If you have questions or issues, please contact us at support@shipsaving.com
Designs
New Style, Same Great Service - Introducing Our New Website
Checkout ShipSaving's fresh new look and new features we added to our brand new website. More Aesthetic, more resources, more languages. Hope you're just as excited as we are.
Terms & Policy
We've Updated Our Terms Of Use
We recently announced several new features as part of the ShipSaving system. We have updated our Terms of Service to support these enhancements, better explain our services, and outline what we ask of our customers.
Office Hours
Office Closed on Independence Day
Our office will be closed on Tuesday July 4th in observance of Independence Day. In order not to affect your normal use of ShipSaving system, please recharge in advance.
Office Closed on Memorial Day
Our office will be closed Monday May 29 in observance of Memorial Day. In order not to affect your normal use of ShipSaving system, please recharge in advance.
Office Closed on New Year's Eve
Our office will be closed Friday December 31 in observance of New Year's Eve. In order not to affect your normal use of ShipSaving system, please recharge in advance.
Office Closed on Christmas Day
Our office will be closed Friday December 24 in observance of Christmas Day. In order not to affect your normal use of ShipSaving system, please recharge in advance.
Office Closed on Labor Day
Our office will be closed Monday September 6 in observance of Labor Day. In order not to affect your normal use of ShipSaving system, please recharge in advance.
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