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In today's fast-paced era of e-commerce, delivery services play a critical role. The U.S. Postal Service (USPS), a long-established postal service, provides trusted mailing and logistics services to millions of users. However, no matter how reliable the service, the occasional incident of lost or damaged packages is still inevitable. Therefore, familiarizing yourself with the USPS claims process is necessary preparation for every user who mails packages.
When shipping a package, make sure you keep all relevant credentials, such as the mailing receipt, waybill number and any relevant insurance documents. These are key pieces of evidence for a successful claim.
When considering additional insurance for your packages, ShipSaving offers not only additional insurance options through USPS, but also third-party insurance services through Shipsurance. This means that whether you need official additional insurance from USPS or are looking for a more flexible insurance option, ShipSaving has you covered.
By purchasing insurance through the ShipSaving platform, you can choose the most appropriate insurance option based on the value of your package and your personal needs for coverage, ensuring that your mailed items are fully protected during transit.
The claims process may seem a little complicated, but with ShipSaving's step-by-step guide, we can make it straightforward. If a USPS package is lost (generally undelivered for more than 15 days can be treated as lost) or damaged, as the sender you can submit a claim directly on the official USPS website:
Before you can start a claim, you need to have an official USPS account. Visit the registration page to create your account. Make sure the address you provide is accurate, as this will be the address to which the USPS sends claim checks.
Log in to your USPS account and go to the Claims Appeals page to begin the claims process.
Click the Start an Online Claim button on the page to begin filling out the claim. You will be required to provide information to substantiate the claim.
Have your tracking number and the date the package was shipped (i.e., the date the face sheet was created) ready. This information is critical for tracking and verifying the package.
Select the appropriate service (i.e. Priority Mail, Ground Advantage, etc.) and reason for complaint (i.e. lost or damaged package) for your specific situation.
If you have purchased additional insurance for your parcel, please provide the relevant information. If no additional insurance was purchased, please fill in 0.
Please select the "I was the mailer" option for the sender, and the system will automatically populate your address information.
The system will automatically fill in your address information.
Fill in the recipient's address details accurately to prove where the package was sent and where it is scheduled to be received.
Describe in detail the information about the merchandise in the package, including the claim amount. Upload proof of value documents, such as the merchandise invoice or shipping slip, to support your claim amount.
Set an easy-to-remember nickname for your claim for future reference.
After double-checking that all the filled information is correct, check the Confirmation Certificate and submit your claim by clicking Submit Claim.
After submitting your claim, you can track the progress of your claim in the "Claim History" page. If the status shows "Paid", the claim has been approved and you can expect to receive a claim check.
A: Either the sender or the recipient can file a claim for a damaged or lost piece of mail. In particular, if the sender submits a claim for a damaged item that is still in the hands of the addressee, the addressee must retain the damaged item and its container until the claim is fully resolved. If necessary, the Postal Service may require the recipient to submit these materials to the Post Office for inspection.
A: For damaged or lost content, claims should be submitted immediately, but must be submitted within 60 days of the mailing date. For lost content claims, they must be submitted within the specified timeframe, which depends on the type of mailing.
A: If you are not ready to submit your online claim, you can save the data by clicking the "Save Claim" button at the bottom of each page. You can access your saved claims by logging into your usps.com account and selecting the " Saved Claims " link. Unsaved claims will be deleted after 3 days.
A: If your claim is denied, you can submit an appeal online or by mail within 30 days of the original decision date. For claims filed online, submit an appeal by logging into your USPS.com® account; for claims filed by mail, send a written appeal to the designated address.
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